Privacy Policy

Scam Helper ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Scam Helper mobile application and related services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

1. Information We Collect

1.1 Information You Provide to Us

When you use our Service, we may collect the following types of information:

• Message Content: When you upload screenshots, forward emails, or submit other content for scam analysis, we collect the content you provide to analyze it for potential scams.
• Account Information: If you create an account, we collect your email address and any other information you provide during registration.
• Feedback and Correspondence: If you contact us directly, we may collect additional information you provide in your communications.

1.2 Information Collected Automatically

When you use our Service, we may automatically collect certain information, including:

• Device Information: Information about your mobile device, including device type, operating system, and unique device identifiers.
• Usage Information: Information about how you use our Service, such as the features you access and the actions you take.
• Log Data: Server logs and information about your use of the Service, including the date and time of your requests.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service
• Analyze messages and content for potential scams
• Develop new features and functionality
• Understand how users interact with our Service
• Detect, prevent, and address technical issues
• Protect against harmful or illegal activity
• Communicate with you about the Service
• Respond to your inquiries and provide customer support
• Comply with legal obligations

3. Our Analysis Technology

To provide our scam detection service, we use advanced analysis technology to evaluate the content you submit for potential scams. This process involves:

• Automated Analysis: We use sophisticated algorithmic techniques to analyze message characteristics, detect patterns, and identify potential scams.
• Machine Learning Systems: Our systems leverage advanced machine learning and natural language processing to improve detection accuracy over time.
• Pattern Recognition: We compare submitted content against known scam indicators and patterns.

Our analysis technology is designed to be accurate while respecting your privacy. The analysis is performed securely and in accordance with this Privacy Policy.

4. Sharing Your Information

We may share the information we collect in the following circumstances:

• With Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf and need access to your information to deliver those services.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may share your information with your consent or at your direction.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

5. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. When we no longer need to use your information, we will take reasonable steps to remove it from our systems and records or take steps to anonymize it.

For user-submitted content (such as screenshots or forwarded messages), our default retention period is 30 days, after which the content is permanently deleted from our systems. This period allows us to complete our analysis and provide you with accurate results.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no electronic transmission or storage of information can be entirely secure, and we cannot guarantee absolute security.

We maintain strict access controls, encryption protocols, and regular security assessments to protect your information. All data transmissions between your device and our servers are encrypted using industry-standard protocols.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

• The right to access personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

10. Enterprise Users

If you are using Scam Helper Enterprise, additional terms may apply based on your organization's agreement with us. Please refer to your organization's specific terms for details about how your information is handled in the enterprise context.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: