Privacy Policy

Scam Helper ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Scam Helper mobile application and related services (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

1. Information We Collect

1.1 Information You Provide to Us

When you use our Service, we may collect the following types of information:

• Message Content: When you upload screenshots, forward emails, or submit other content for scam analysis, we collect the content you provide to analyze it for potential scams.
• Account Information: If you create an account, we collect your email address and any other information you provide during registration.
• Feedback and Correspondence: If you contact us directly, we may collect additional information you provide in your communications.

1.2 Third-Party Analysis

Important: When you submit images, screenshots, or other content to our mobile application for analysis:

• Your content is sent to third-party AI analysis services to power our scam detection capabilities.
• We do not store your submitted content on our own servers - it is processed in transit to provide you with immediate analysis results.
• After analysis is completed, the images and content you submit are not retained by us.

1.3 Information Collected Automatically

When you use our Service, we may automatically collect certain information, including:

• Device Information: Information about your mobile device, including device type, operating system, and unique device identifiers.
• Usage Information: Information about how you use our Service, such as the features you access and the actions you take.
• Log Data: Server logs and information about your use of the Service, including the date and time of your requests.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service
• Process and analyze your content for potential scams
• Respond to your comments, questions, and requests
• Send you technical notices, updates, and support messages
• Monitor and analyze trends, usage, and activities in connection with our Service
• Detect, prevent, and address technical issues
• Comply with legal obligations

2.1 Third-Party Processing

When you submit content for scam analysis through our mobile application:

• Real-time Analysis: Your submitted images, texts, and other content are sent to specialized third-party AI services that perform the scam analysis in real-time.
• No Persistent Storage: The data is processed in transit and is not persistently stored on our company servers. We maintain only the minimum information necessary to provide you with the service.
• Analysis Results: The results of the analysis (such as risk assessment and recommendations) may be temporarily stored to provide you with historical information about your previous scans, but the original content is not retained.
• Third-Party Compliance: Our third-party AI processing partners maintain their own security and compliance standards. We select partners who adhere to industry-standard security practices.

3. Our Analysis Technology

To provide our scam detection service, we use advanced analysis technology to evaluate the content you submit for potential scams. This process involves:

• Automated Analysis: We use sophisticated algorithmic techniques to analyze message characteristics, detect patterns, and identify potential scams.
• Machine Learning Systems: Our systems leverage advanced machine learning and natural language processing to improve detection accuracy over time.
• Pattern Recognition: We compare submitted content against known scam indicators and patterns.

Our analysis technology is designed to be accurate while respecting your privacy. The analysis is performed securely and in accordance with this Privacy Policy.

4. Sharing Your Information

We may share the information we collect in the following circumstances:

• With Third-Party AI Analysis Services: When you submit content through our mobile app for analysis, we send this content to specialized third-party AI services that perform the scam detection analysis. These third parties only process your data as needed to provide the analysis results and do not have rights to use your content for their own purposes beyond service improvement.
• With Service Providers: We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf and need access to your information to deliver those services.
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may share your information with your consent or at your direction.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

5. Data Retention

Mobile App Submissions: For content submitted through our mobile application (including screenshots, images, and text submissions):

• We do not store your submitted content on our servers. Content is processed in transit and then discarded.
• Analysis results (scam detection outcomes, risk levels, recommendations) may be temporarily retained to provide you with a history of your scans, but the original content you submitted is not stored.
• Any temporary processing data is automatically purged within 24 hours of submission.

For other types of information, we retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. When we no longer need to use your information, we will take reasonable steps to remove it from our systems and records or take steps to anonymize it.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no electronic transmission or storage of information can be entirely secure, and we cannot guarantee absolute security.

Mobile App Security Measures:

• Secure Transmission: All data transmissions between your mobile device and our servers, as well as between our servers and third-party AI analysis services, are encrypted using industry-standard TLS/SSL protocols.
• Minimal Storage Design: Our app is specifically designed with a "minimal storage" architecture, meaning we avoid storing sensitive content on our servers whenever possible.
• Third-Party Security Vetting: We regularly audit and review the security practices of our third-party AI analysis partners to ensure they maintain appropriate security standards.
• Access Controls: We strictly limit employee access to any user data, and all access is logged and monitored.

While we implement these safeguards, please be aware that no security system is impenetrable. We encourage you to take steps to protect your personal information, such as keeping your account credentials confidential and ensuring your device has up-to-date security software.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, which may include:

• The right to access personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

10. Enterprise Users

If you are using Scam Helper Enterprise, additional terms may apply based on your organization's agreement with us. Please refer to your organization's specific terms for details about how your information is handled in the enterprise context.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: